Returns

All orders placed on this website have been custom made or cut to your specification and as such are bespoke products and not able to be returned.

 

By supplying measurements for made to measure curtains and blinds you take full responsibility for the finished size of the items ordered.

 

We don’t like unhappy customers however, so we’ll try to help out if at all possible.

For cut lengths of fabric, please contact us to discuss this.

 

Fabric companies will only accept returns of fabric above 5 metres.

If the fabric companies agree to accept a return they do impose restocking fees or a handling charge - typically 25% of the order value and so a full refund would not be possible.

All costs relating to postage for returns are the buyer's responsibility.

Any goods returned must be in their original condition and in the original packaging.

 

Goods can only be returned to us after agreement has been confirmed in writing. Please note that no refunds can be given once goods have been cut, treated or altered in any way.